Frequently Asked Questions
Where can I purchase the vents or filters?
To order a vent or a filter is just a call away! Call us at 714-363-3459 or leave us your contact information by submitting a form online and we’ll call you. We are in the process of getting our vents and filters into stores and through other affiliates for purchase but we like doing business with each and every customer this way so we can ensure you’re happy with your purchase.
How do I measure for an accurate size?
For any vent or filter you only need to measure the width and length of the outside existing vent. That’s it. If you have questions about measuring we are always happy to help. Call us at 714-363-3459 or drop us an email and we’ll contact you when it’s convenient for you.
Can Embers Out help me figure out what size vents or filters I need?
Absolutely, we are eager to assist you if need be. You can reach us by phone, email, or by submitting a contact form. We’re in Southern California and despite Californian’s having a reputation for being laid back, we promise to be prompt and to respond within 24 hours.
Can I install the vents or filters myself?
Yes. If you are a DIY type of person and can easily access the area then yes you should be able to install the vents or filters. Experience will come in handy if you purchase the retro-fit Elite Gable Vents as there is some cutting of the drywall and minimal patchwork after installing the unit. If you’re not up for that, we can do the installation for you. The filters which cover existing vents are very easy to install. See Measure & Install for more information.
Does Embers Out provide installation?
Yes. We now offer installation services.
If I want a custom size, what’s the minimum order?
Embers Out will consult on developing a custom size. Each project is unique. Call or email us to discuss.
Does Embers Out carry inventory?
Yes. Embers Out has inventory of the more common size vents and filters.
What is the lead time for delivery?
If we do not have the item in our inventory, lead time is 3-4 weeks for the vents and 2 weeks for the filters.
Are Embers Out Elite vents or filters certified by the state?
Yes! Our Gable, Soffit, and Foundation Vents meet California building code spec SFM 12-7A and are ASTM E2886/E2886M-14 certified; they are Cal-fire certified for wildfire prone areas. Our Filters are designed to meet the same California building specifications and ASTM requirements.